Shipping policy

Last Updated: 24-08-2023

Thank you for shopping at Whisiskey. We are committed to providing you with the best shopping experience, including a seamless shipping process. Please review the following information regarding our shipping policy.

1. Processing Time

1.1 Order Processing: Orders are typically processed within 1 business days from the date of purchase. Please note that orders placed after 16:00 will be processed the following business day.

Business days include: Monday, Tuesday, Wednesday, Thursday and Friday.

1.2 Custom Orders: In the case of custom or made-to-order items, processing times may vary. Please refer to the product description for specific processing time information.

2. Shipping Methods

2.1 Shipping Options: We offer a variety of shipping options to accommodate your needs. Available options may include standard shipping, expedited shipping, and overnight shipping.

2.2 Shipping Carriers: We work with trusted shipping carriers to ensure the safe and timely delivery of your orders. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

3. Shipping Rates

3.1 Shipping Costs: Shipping costs are calculated based on the shipping method selected, the destination address, and the total weight of the items in your order. You can view the shipping cost during the checkout process before finalizing your purchase.

3.2 Free Shipping: We may offer free shipping promotions on orders that meet specific criteria. Please check our website or promotions page for more information on current free shipping offers.

4. Estimated Delivery Time

4.1 Delivery Timeframe: The estimated delivery time depends on the shipping method chosen and the destination address. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.

4.2 International Orders: For international orders, delivery times may vary based on customs processing and the destination country's postal system.

5. Order Tracking

5.1 Tracking Information: Once your order is shipped, you will receive an email notification containing tracking information. You can use this information to track the status of your order on the shipping carrier's website.

6. Shipping Restrictions

6.1 Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

6.2 International Shipping: We offer international shipping to select countries. Please review our list of available international shipping destinations during the checkout process.

7. Returns and Lost Packages

7.1 Returns: For information about returns, please refer to our Return Policy.

7.2 Lost Packages: In the rare event that a package is lost during transit, please contact us. We will work with the shipping carrier to resolve the issue and ensure that you receive your order.

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at info@whisiskey.com.

This document was last updated on 24-08-2023.