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High-quality whiskey decanters

- Returns -

Are you not satisfied with your purchase or would you like to buy something else from our web shop? No problem! We would like to solve this together with you!

Steps to return your product from the United Kingdom:

  1. Download the return form and fill this in. Download here!
  2. Please put the form inside the box.
  3. Cut the lower part of the form, on which the returning address can be found. Adhere the address on the package.
  4. Send the return shipment with track-and-trace, so that the shipment can be traced. Keep the receipt.
  5. Within 30 days after we have received the return shipment, we will refund the purchase money.

Terms of your return:

As a private person you are entitled the right of withdrawal for 14 days, but we offer our customers a 30 day period in which they will be able to return their purchase. This means that you will recieve your money back when not satisfied. The product may not be used, but only unpacked or slightly tested to estimate the satisfaction of the product, this will usually not be more than once. In case the product has been used in such a way that was not necessary to determine the properties and functionality of the product, you will be charged with the depreciation. All attachments and packing material should be returned.

The returned purchase has to be returned in its originial casing, well packed in a sturdy outer casing (for instance corrugated cardboard).If the transport causes any problems it will be your responsibility. You are responsible to pay the costs for the return.

You are allowed to return during 30 days after the delivery. We will refund you within 30 days after recieving your return.

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